Here we have compiled the most frequently asked questions from customers. If you can’t find the information you need, please feel free to contact [email protected] and we will be happy to help you!
Shopping and Ordering
Q1: How do I place an order on GoGoKit.se?
A: Browse the product → Select size/quantity → Add to cart → Fill in the delivery information → Select the payment method → Complete the order. The order confirmation email will be sent to your email.
Q2: Can I modify or cancel the order?
A: You can contact customer service via email to modify/cancel within 3 hours after submitting the order. If the time is exceeded, the shipment may have been processed. It is recommended to contact as soon as possible.
Shipping and Delivery
Q3: Which areas do you deliver to?
A: We deliver nationwide, as well as some European and international areas. The system will automatically determine the reachable area during checkout.
Q4: How long does it take to ship?
A: Normal orders will be shipped within 1-2 business days. Domestic delivery time is usually 2-4 business days. International orders depend on the country.
Q5: How do I track my order?
A: After shipment, you will receive an email with a tracking number, and you can check the delivery progress at any time.
Payment Methods
Q6: What payment methods are supported?
A: We support Klarna, Swish, Visa, MasterCard, Amex and PayPal.
Q7: Is my payment secure?
A: Yes, GoGoKit.se uses SSL encryption technology, and all payments are completed through a trusted third-party platform, which is safe and reliable.
Products and Sizes
Q8: Are the products authentic?
A: Yes, all jerseys are from officially authorized brands to ensure authentic quality.
Q9: How do I choose the right size?
A: Each product page comes with a size guide. If you are still unsure, please contact customer service by email and we will recommend the right size for you.
Q10: Do you provide customized jerseys?
A: Yes, we provide jersey numbering services (add player names/numbers or custom names). Please note: Customized items are not returnable or exchangeable.
Return and Exchange Policy
Q11: Can I return an item if I am not satisfied?
A: Yes, you can return an item within 30 days of receiving it. The item must be unused and with tags intact.
Q12: I want to change the size, how do I do that?
A: Please contact us at [email protected] and we will assist you with the size change or return and repurchase process.
Q13: Where is the return address?
A: The return address will be provided via email, please contact customer service first to get confirmation and return instructions.
Customer Support
Q14: How do I contact customer service?
A: Contact us at [email protected].
Other Questions
Q15: There is a problem with the item I received, what should I do?
A: If it is defective or the wrong item was sent, please contact us as soon as possible and we will replace it free of charge and cover the shipping costs.
Can’t find the question you are looking for? Please email [email protected] for assistance, we usually respond within 24 hours (weekdays).